OCEANIA Cruises
what's included in my cruise fare?
- Accomodation in double stateroom in the selected category
- Full board
- Bottled water, sodas, specialty coffee and tea all day and juices on breakfast
- Access and use of the ship facilities
- Assistance to all shows on board
WHAT's not INCLUDED IN MY CRUISE FARE?
- Embark fees
- Gratuities (they will be charged directly to your on board account)
- Other drinks
- Terrestrial services of any kind
- Shore excursions
- Aerial transportation
*Consult promotions
how can i book a oceania cruise?
How do I make a reservation?
To book your vacation with Oceania Cruises, contact us calling 91 290 18 45 or send and email to Booking@mundomarcruceros.com
How do I book a cruise for a group?
If you wish to book a cruise for a gropu, call us at 91 290 18 45 or send an email to Booking@mundomarcruceros.com. In group reservation, we offer the guests some extras as: pre-paid gratuities, on board credits, bottle of wine etc.
Can I change my reservation?
Changes of reservation made after the deposit and before the emission of travel documents can carry the aplication of administrative fares and service comissions.Administrative fares and service comissions may vary depending on the kind of change on the sailing date cruise, the itinerary, the terrestrial package, hotel or aditional aerial fares.
Guests may pay for any aditional cost that turns out of this modifications. Some changes, including the change of name, can also be interpreted as a cancellation, so the corresponding fares may apply.
The guest will be responsible of any changes on the reservation that makes the impossition of the airline fares or other kind of cancellation fares. Refunds will not be made due to lack of use or partial use of terrestrial programmes, aerials or cruise, including shore excursions, unless the contract inicates otherwise
What's a waiting list?
This means that you are in a wait list because there is no available space in the wanted category. A waiting list does not guarantee the space until its availability is confirmed.
My bill says that I hace a guaranteed cabin. What does that mean and why don't I have a cabin number?
The guaranteed cabin means you don't have a cabin number asigned, but you are guaranteed that you will sail in that cruise. The room asignation may take place anytime until the day of the cruise.
When are the shore excursiones available in order to make a reservation?
Shore excursiones are available 180 days before the cruise and can be booked until 3 days before the cruise, according to availabilty.
promotions
¿What shore excursions can be selected as part of the excursion amenity of the OLife Choice Promotion?
Any standard non-designated shore excursions such as Oceania Choice, Oceania Exclusive or Culinary Discovery Tour, or any private vehicle offered as part of our Executive Collection programme may be selected as part of the amenity of complimentary O Life Choice shore excursions.
If a shore excursion is Oceania Choice, Oceania Exclusive or Culinary Discovery Tour, can I pay the difference if I selected the shore excursions amenity of the OLife Choice promotion?
No. You can just choose between the standard excursions.
documentation
My cruise requires visas. Can I stay on board while we are at port and not get the visas?
If the cruise require visas, you must get them independently. Embarking may be denied if you don't get them.
Why does my passport have to be valid 6 months from the disembark date?
We demand guests to have a valid passport 6 months from the disembark date in order to do all our itineraries. It is just as precaution in case an unforeseen circumstance occurs, such as a medical emergency that makes you stay on port longer than expected.
pecularities and trip restictions
Can I travel with children under 18?
Children must have at list 6 months old at the embark day or at least 12 months old if the cruise includes 3 or more navigation days.
Guests under 18 must be accompanied by an adult over 18 and be in the same stateroom as the under 18 and occupy the same stateroom.
¿What is the additional charge for single occupation?
An additional charge for single occupation of 200% of the stateroom fare or the double occupancy suite will be charged. Call 912901845 or send an email to Booking@mundomarcruceros.com to know the current promotions.
Can I sail with Oceania Cruises if I am pregnant?
Oceania Cruises will not accept passengers on the 24th week of their pregnancy at the time of starting the cruise or any other time of the cruise.
Are animals allowed on board?
Service animal applications are analized depending on the case and must meet the requirements of the law.
Can I carry a wheelchair/scooter on board?
Yes, as long as they are collapsible and its width does not exceed 22 inches.
on board
Can I embark. disembark or get back to the ship in a different port?
Due to constant changes of the laws, and with the desire of providing you the most updated information, we can send a petition of an alternative port in your name to embark, disembark or get back to the ship in a different port aproximately 6 months before the start/finish date you requested, as long as some requirements are met:
- Final reservation payment has been made (either deposit or final payment).
- The Guest Registration Form must be completed on the reservation, including nationality and passport information.
-The answer to this request may take 7 working days.
Do I have Internet access and can I make calls as the ship is at sea?
When the ship is at sea, in international waters or any other areas, there ir a phone service available.
Charges of this service will be billed directly to your pone operator. Please, contact your phone company for more details, as this calls are via satellite and have a high cost. Internet access is available on all ship, 24 hours/day. The connexion may be slow as this is via satellite as well. We recommend you to consult the promotions at the time of your reservation.
What is the dress code?
Recommended drees code on board is informal. For dinner we suggest you to dress casual but elegant. Please, don't go to restaurants past 18:oo hours in jeans, shorts, t-shirts, caps or sport shoes. You can visit the Terrace Café with beisbol caps after 18:00 hours
What kind of plugs does the stateroom have?
Staterooms have plugs of 110 and 220 W. We recommend you to bring an adapter and a multiple socket,s o you can plug more than 1 device at a time.