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​This section was designed to answer some of the questions most often asked about AmaWaterways. The questions under the headings to the left are just a representative sample of what we routinely answer.

1. What is the dress code?

Comfortable “Country Club Casual” is the recommended attire for daytime, and to pack something a little dressier for the Captain’s night/Farewell Dinner – similar to how one would dress to dine at a 5-star restaurant. Comfortable shoes are recommended for excursions and workout clothing if you plan to take part in any wellness activities, active tours or use the onboard gym. 

Dining in Town: If you plan on dining at a fine restaurant in a city such as Cape Town or Johannesburg, “smart casual” is the norm – no ties for men or evening dresses for women are necessary.

2. Are all meals included on board?

4. Is internet available onboard?

Europe: High-speed Internet service is available free of charge as part of the in-stateroom "Entertainment-On-Demand." Additionally, AmaWaterways offers complimentary Wi-Fi throughout the ship.

Vietnam and Cambodia: Free Internet and Wi-Fi is available in the lounge with computer stations.

Africa: Free Wi-Fi is available but may be limited and sporadic during certain times of the day due to the ships isolated location.

5. Can we reserve a table at the restaurant?

All ships have an open seating policy in the Main Restaurant to ensure you have the opportunity to meet your fellow travelers. Reservations for our specialty tasting menu at The Chef's Table specialty restaurant can be made once you are on board the ship. Our Receptionist can assist you with any dining questions.

The Chef's Table is available on all our ships in Europe, in Egypt and on the Mekong River. It is not available in Portugal or on board the Zambezi Queen in Africa.

6. Is smoking allowed on board?

Smoking is not permitted anywhere inside any of the ships. Smoking is only permitted on the Aft of the Sun Deck. For the safety and comfort of all passengers on board, your cooperation in observing the no-smoking policy is greatly appreciated.

7. Do I need to bring a converter or adaptor?

10. What time is embarkation? 

Europe: Official embarkation time is 3 p.m. for all ships.  If you arrive earlier, you may check your luggage on board, and then explore the embarkation port city.

Vietnam, Cambodia and África: On Cruise Embarkation Day, passengers will then be transferred to the ship from the hotel and arrive to the port by 2:00 p.m. approx.

11. What time is disembarkation?

Europe: Official disembarkation time is 9 a.m. You may disembark earlier if the ship is moored in the location you are disembarking in, and you may disembark later providing you have vacated your stateroom and checked out before 9 a.m. 

Vietnam & Cambodia: For Disembarkations Scheduled for Tonle Sap Lake (Direction Ho Chi Minh City to Siem Reap), disembarkation is 8:45 a.m., and the passengers will be transferred to Sofitel Angkor hotel in Siem Reap.

During low water season, you will disembark the ship at Preak Kdam, a small village on the Tonle River and arrive at the Sofitel Siem Reap at 1:30 p.m.

For Disembarkations Scheduled for Ho Chi Minh City (Direction Siem Reap to Ho Chi Minh City), disembarkation time is 8:30 a.m. at My Tho Port and passengers will be transferred to Sofitel Plaza Saigon in Ho Chi Minh City.

12. What is the Entertainment-On-Demand System?

Europe: Our Entertainment-On-Demand center is available in all staterooms and suites with complimentary high-speed internet access, movies, extensive music library and English-language TV stations. It's all available on your flat-panel TV, and it's completely free of charge. Please note that television reception is via satellite, therefore depending on location, reception may be temporarily restricted or unclear.

13. Are bicycles available?

Europe: Each ship has a limited number of bicycles and helmets available for use when the ship is docked and can be signed out for independent use. Most sailings will also offer a choice of bicycle lead excursions with a tour guide and these can be reserved once you are on board. We do not have bicycles available on our ships in Portugal. Use of the bicycles is at your own risk. Therefore, without limitation, AmaWaterways and all of its affiliates are not responsible for any injuries sustained during their use.

14. Are the ships wheelchair accessible?

Europe: Wheelchair accessibility is very limited on our European ships. We do have an elevator between the two main decks; however, it does not reach the Sun Deck or Piano Deck. The AmaMagna features a pop-up elevator that can reach all decks, including the Sun Deck during select times. Guests would be able to move around the dining room and lounge in their chair; however, the staterooms are not able to accommodate a wheelchair, so while in their stateroom they would need to be able to move around on their own. Their chair would also need to be stored in their stateroom due to limited storage on board. Getting on and off the ship could be a challenge, as the planks are narrow and cannot accommodate a wheelchair or scooter's width. Guests would have to be able to get on and off the ship without their wheelchair and the wheelchair would have to be light enough to be lifted off and on the ramps. It is common to tie up to other river ships in port. When this happens we would sometimes need to travel through another ship to disembark, with many ships requiring we do so from the Sun Deck, where there is only stair access.

During the excursions, a good majority of the cities visited have cobblestone walkways. This may be a challenge to maneuver with a wheelchair. The motorcoaches we use as a main means of transport do not have any sort of lift and there are 4 or 5 steep steps to get on and off.

Vietnam, Cambodia, Africa and Egypt: These itineraries require a person to be able bodied. There are many unpaved roads and the ships do not have elevators.

15. Tethering or “Double Docking”

River ships all share docking ports in Europe. Throughout your river cruise it is likely the ship will be docked next to one or two other river ships. During this time, your view from your stateroom may temporarily be obscured by a neighboring ship. It is important to note that in these cases, disembarkation/embarkation may include walking through the adjacent ship(s) lobby or Sun Deck to reach the shore.

16. What health and safety procedures are implemented on board during our river cruise?

There is continuously monitoring the international travel bulletins regarding the COVID-19 and will always take preventive measures as recommended by the health authorities, as well as intensifying the normal very high standards of hygiene on board. Teh company works closely with all partners in the destinations they sail through to ensure all the excursions are operated in accordance with the most up-to-date recommended guidelines.

17. What is the minimum age to travel with AmaWaterways?

On the programs in Europe and Southeast Asia, children under the age of 4 years old are not permitted on board and children 4-7 years old are not recommended. On the Africa program, due to safety precautions, there is a minimum age limit of 12 years old, unless otherwise agreed upon by AmaWaterways. All guests under the age of 18 are to be in a stateroom with an adult, and must remain supervised at all times, as their safety is the responsibility of the accompanying adult(s). Children between the ages of 4 and 10 at the time of embarkation may share a stateroom with 2 adults provided the child is able to share the bed with the adults – no additional bed will be provided. Select ships offer a limited number of staterooms with a fold-out sofa for a triple occupant. A triple occupancy rate will apply for the child sharing the stateroom; pricing can be provided upon request. Please be aware that balcony staterooms of any kind may be unsafe for small children if left unsupervised. AmaWaterways does not provide child-specific programs or child-minding facilities. 

18. Are excursions included?

Europe: A sightseeing tour is included in each city or town you visit, along with free time to explore the city according to your own interests. The sightseeing tours can take place on foot, via motor coach, or a combination of the two. Each tour is led by a qualified, licensed English-speaking local guide or your Cruise Manager. In addition to our Gentle and Active Walkers groups for some excursions, we have a "Late Starter" option for guests who wish to sleep in but do not want to miss key tour highlights. For those guests interested in exploring Europe from an exciting new perspective, we offer guided bicycle and hiking tours in select cities. In addition to our many choices of excursions we also offer our Special Interest Tours, offering small groups the chance to be even more immersed into the local life. In the event of water level problems on certain stretches of the river, it may be necessary to operate part of the itinerary by motor coach or to alter the daily program as determined by the ship's Captain.

Vietnam & Cambodia: A sightseeing tour is included at each location on the itinerary. The sightseeing tours can involve walking on uneven ground and steps, travel by motorcoach, local boat or a combination thereof. Each tour is led by a qualified English-speaking local guide. In the rare event of water level problems, it may be necessary to operate part of the itinerary by motorcoach or to alter the daily program whenever conditions render it necessary, by determination of the ship's captain.

Africa: All excursions are included.

19. What are the tipping guidelines?

EUROPE

7-Night Cruise

Ship’s Crew: The entire amount will be divided equally amongst all crew members. Recommendation: 100 Euros per 7-night cruise, per guest. (AmaMagna 120 Euros per 7-night cruise, per guest)

Cruise Manager: Your Cruise Manager is not part of the ship’s crew and is the AmaWaterways representative who also accompanies you on any pre- and/or post-cruise hotel/land extensions you may have booked. Recommendation: 25 Euros per 7-night, per guest; 4 Euros for each additional day, per guest for pre- and post-cruise hotel/land extensions.

10-Night Cruise

Ship’s Crew: The entire amount will be divided equally amongst all crew members. Recommendation: 143 Euros per 10-night cruise, per guest.

Cruise Manager: Recommendation: 36 Euros per 10-night, per guest; 4 Euros for each additional day, per guest for pre- and post-cruise hotel/land extensions.

11-Night Cruise

Ship’s Crew: The entire amount will be divided equally amongst all crew members. Recommendation: 158 Euros per 11-night cruise, per guest.

Cruise Manager: Recommendation: 40 Euros per 11-night, per guest; 4 Euros for each additional day, per guest for pre- and post-cruise hotel/land extensions.

14-Night Cruise

Ship’s Crew: The entire amount will be divided equally amongst all crew members. Recommendation: 200 Euros per 14-night cruise, per guest.

Cruise Manager: Recommendation: 50 Euros per 14-night, per guest; 4 Euros for each additional day, per guest for pre- and post-cruise hotel/land extensions.

PORTUGAL

Ship’s Crew: The entire amount will be divided equally amongst all crew members. Recommendation: 100 Euros per week, per guest.

Cruise Manager: Recommendation: 30 Euros per week, per guest; 4 Euros for each additional day, per guest for pre- and post-cruise hotel/land extensions.

MEKONG

PRE- AND POST-CRUISE
Cruise Manager: $3 per person per day.
Crew: $10 per person per day (To be divided evenly among all crew members).

AFRICA

Zambezi Queen Onboard Staff: To be divided evenly among all crew members US$15-20 per guest per day

AmaWaterways Tour Guide: From Cape Town to Johannesburg US$5-10 per guest per day

Safari Lodge Stay-:

• Safari Ranger/Guide: US$10-20 per person per day
• Game Tracker (South Africa only): US$5 person per day
• Butler/Waiter at Lodges: US$5 person per day
• General Lodge Staff: US$10-20 person per day